Hostarium Ltd cares about the privacy of you (our client) and all internet users. We collect and use personal data only as it might be needed for us to deliver to you our products, services and websites (collectively, our “Services”). Your personal data consist of information such as:
- Telephone number
- Date of birth
- Email address
- Other data collected that could directly or indirectly identify you.
Our policy is described below in more detail. For any questions regarding our practices or any of your rights described below, do not hesitate to contact our support team.
If you do not agree to the following policy you may wish to cease viewing / using this website, and/or refrain from submitting your personal data to us.
Policy key definitions:
- “I”, “our”, “us”, or “we” refer to the business, Hostarium Ltd, Hostarium EOOD.
- “you”, “the user” refer to the person(s) using this website.
- GDPR means General Data Protection Act.
- PECR means Privacy & Electronic Communications Regulation.
- ICO means Information Commissioner’s Office.
- Cookies mean small files stored on a users computer or device.
Key principles of GDPR:
Processing of your personal data
Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.
- Lawful basis: Contract
Where our purpose for processing is: To maintain billing and account security
Which is necessary because: We are required by law to identify the owner of all payments and operated websites, although will only disclose this information when required by a recognised authority in our jurisdiction OR the jurisdiction of your website data.
We process your information in the following ways: We keep a record of payment data (except protected card details which are stored by our credit card processor, Stripe) to prevent fraud and abuse and allow for recurring charging and refund processing.
Data retention period: We will continue to process your information under this basis until you close your account.
- Lawful basis: Legal obligation
Where our purpose for processing is: Providing domain ownership data to registry authorities
Which is necessary because: Each domain name registry requires us to transmit this data in order to register a domain name for you
We process your information in the following ways: We hold domain registrant data on file. In accordance with GDPR, many registries no longer display these details publicly in normal circumstances.
Data retention period: We will continue to process your information under this basis until you cancel the associated domain name and it subsequently expires and is dropped by the register after its expiry date
Sharing your information: We do not share any information with third parties other than when required by law.
If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.
Your individual rights
Under the GDPR your rights are as follows:
- the right to be informed;
- the right of access;
- the right to rectification;
- the right to erasure;
- the right to restrict processing;
- the right to data portability;
- the right to object; and
- the right not to be subject to automated decision-making including profiling.
You also have the right to complain to the ICO [www.ico.org.uk] if you feel there is a problem with the way we are handling your data.
We handle subject access requests in accordance with the GDPR. Please contact our support team via our standard ticketing system for more information.
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Some cookies will be saved for specific time periods, where others may last indefinitely. Your web browser should provide you with the controls to manage and delete cookies from your device, please see your web browser options.
Data security and protection
We ensure the security of any personal information we hold by using secure data storage technologies and precise procedures in how we store, access and manage that information. Our methods meet the GDPR compliance requirement.
Email marketing messages & subscription
Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter or marketing mailing list. We only collect certain data about you, as detailed in the “Processing of your personal data” above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows marketers to send out email marketing campaigns to a list of users.
Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.
Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time. See any marketing messages for instructions on how to unsubscribe or manage your preferences.
Our EMS providers are Mailchannels and Spamexperts. We hold the following information about you within our EMS system;
- Email address
- I.P address
- Subscription time & date
- Subscribed product (for update, security and maintenance notifications)
Thank you for reading!